Job description

Apifiny is a multi-exchange crypto trading platform. The company's mission is to converge global crypto markets into one. To remove the barrier of institutional crypto trading, Apifiny delivers institutional-grade performance infrastructure and seamless connection with global crypto exchanges.

 
Job Description

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Role : Customer Service Representative

Experience : 0-0 Years

Location : New York City

Job responsibilities and duties

Responsibilities:

Handle high volume live chat and other online tools.

Provide accurate, valid and comprehensive information.

Follow communication procedures, guidelines, and policies.

Support other business units with customer liaison, accurately document customer requests.

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.

Go the extra mile to engage customers.

Qualification And Skills

Skill : Patience, Customer Service, Organized

Requirements:

Excellent written and verbal communication skills

High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.

Ability to work under pressure, strong communication skills and exceed beyond expectation.

Passionate for customer service industry and can accept to work under different work shifts.

Positive about the crypto industry.

Companensation And Additional Benefits Offered

Benefits + Perks:

Stock options in Apifiny

Full medical, dental, and vision insurance

Flexible working hours

Token Allocation package

We are an equal opportunity employer and value diversity at our company. We welcome qualified candidates of all races, creeds, genders, age, veteran status and sexuality to apply.

About Comapany

Contact Person

Message To: Matthew Singer

matthewsinger@apifinyfinance.xyz